Returns and Refunds Policy
Last updated: July 2026
Because most of our products are consumable health items, our return policy is focused on making sure you receive the right, undamaged product.
1. Damaged or Incorrect Items
If a product arrives damaged, expired, or different from what you ordered, contact us on WhatsApp within 48 hours of delivery with your order details and a photo of the item. We'll arrange a replacement or refund.
2. Change of Mind
Because our products are health supplements, sealed items can generally only be returned if unopened and in original packaging. Please contact us before sending anything back so we can confirm eligibility.
3. Refunds
Approved refunds are sent back via M-Pesa to the number used for payment, and are typically processed within a few business days of approval.
4. How to Start a Return
Message us on WhatsApp or email eddahouko08@gmail.com with your order details and the reason for the return. We'll guide you through the next steps.